Microsoft 365 CRM

CRM for Field Service lets customers schedule appointments at their convenience, monitor service through a customer portal, and allow real-time tracking of the field service operators. The field service agents can quickly detect and resolve issues with IoT powered assistance. It boosts productivity by allowing field service teams to automate work orders, scheduling, and dispatching.

• Allows agents to handle more complex matters by quickly addressing and resolving issues using AI-powered virtual agents
• Remotely detect and resolve issues, using Internet of Things (IoT)
• Choose the right technician at the right time using AI-enabled scheduling processes
• Allow technicians to conduct remote inspections in real time
• Use tools that provide immersive, step-by-step procedures to follow while performing maintenance
• Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve