Back Office Support Services
Unlock Your Business Potential with Expert Back-Office Support
Back Office Support Services by Direction Software
Streamline Your Operations with Expert Back Office Support Services
Running a successful business requires a laser focus on your core competencies. But managing day-to-day back-office functions can be time-consuming and drain valuable resources.
Through detailed consultations, we design optimized workflows that enhance accuracy, reduce operational overheads, and keep your business running smoothly. Our collaborative approach ensures ongoing evaluation and improvement, helping you adapt and grow in an ever-changing business environment.
Our Back Office Support Services
Data Management
Data is the cornerstone of modern business, and we treat it as such. Our experts organize, process, and maintain large datasets across formats, ensuring accuracy and consistency. We also follow up to update any missing information, while our Quality Control team performs rigorous checks to deliver error-free data.
Document Management System
We provide a robust document management system to store, manage, and track electronic files and scanned images. With an intuitive interface, our solution allows clients to access and share important documents effortlessly, improving efficiency and collaboration.
Training and Development
Our experienced trainers empower your teams—buyers, suppliers, or other supply chain entities—with the knowledge they need to excel. Acting as both trainers and system analysts, they identify user requirements and coordinate with development teams to implement upgrades tailored to your specifications.
Customer Support Service
Exceptional customer support is critical for building trust and loyalty. At Direction, we help businesses handle customer issues efficiently, offering personalized solutions that improve satisfaction and foster goodwill. From compliance to supply chain operations, we’ve got you covered.
Technical Support
We provide multi-channel technical support through email, phone, Teams, and even on-site visits. We focus on solving their specific problems related to computer software and improve the utility of our clients’ products by increasing customer satisfaction and timely resolution of their queries.
Order Management
From order quoting to processing and fulfillment, we handle every stage of the order management process. Our experts ensure accuracy, address missing details, and drive seamless order fulfillment, so you can focus on growing your business.
Software QA and Testing
Our dedicated QA and testing team ensures your software performs as expected, enabling end-users to work efficiently and effectively. By catching bugs early and optimizing functionality, we help you deliver high-quality, reliable software to your customers.
Ready to unlock the full potential of your business?
With our comprehensive back office support services, you can focus on your core business while we handle the details. Partner with us to reduce costs, improve accuracy, and ensure your operations run like clockwork.
At Direction Software
500+
Person Years’ Experience
18+
Years of Operations
50+
Resources
Some of our Back Office clients
Back Office Testimonials
So many success stories…
Here are just a few testimonials from some of our satisfied customers. We could not fit them all on this page please CLICK HERE to see more…
I was on 06 June by our customer in Dusseldorf and we are spoke about data quality in Log Net. I should praise you for a good work. They are very satisfied with the quality of data.
SupplyX (formerly Hermes) Germany
Alexey Sergiyakov
It was a wonderful time working with you. You and your team were super-efficient and very helpful with any of my requests. I can only pray to god to have partners like you in the future again!
SupplyX (formerly Hermes) Germany
Paul Loeffler – Supply Chain Analyst