Microsoft 365 CRM

Have better customer interactions with Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 CRM

Direction - Microsoft Dynmaics 365 CRM

Microsoft Dynamics 365 CRM is an integrated, data-driven, customizable, and flexible software solution designed to suit your business requirements. It provides your sales, marketing, and customer service teams with actionable insights that helps them manage customer relationships better.

Direction - Microsoft Business Solutions

Your path to success with Microsoft Dynamics 365 CRMKnow More

CRM Applications

Direction - Microsoft Dynamics 365 CRM for Marketing

Microsoft Dynamics 365 Marketing

CRM for Marketing helps you grow your business by engaging with customers in real-time and elevate the customer experience. It enables you to further strengthen customer relationships by orchestrating personalized journeys across all touchpoints. You can create omnichannel marketing campaigns, do lead nurturing, and align the objectives of the sales and marketing teams.

Direction - Microsoft Dynamics 365 CRM for Sales

Microsoft Dynamics 365 Sales

CRM for Sales helps build a high-performing sales team by providing them real-time sales insights. It guides them to find the right prospects and customers from multiple sources and build a sales pipeline with high-quality leads. Sales team members can work from anywhere and at any time. The insights provide them knowledge about the next best step to take for further strengthening customer relationships.

Direction - Microsoft Dynamics 365 CRM for Customer Service

Microsoft Dynamics 365 Customer Service

CRM for Customer Service allows customer service personnel to provide consistent, connected support across multiple channels. It also enables them to create upsell or cross-sell opportunities using contextual customer data. It includes AI-powered service bots that free up some of the agent’s time and allow them to focus on more high-value interactions.

Direction - Microsoft Dynamics 365 CRM for Field Service

Microsoft Dynamics 365 Field Service

CRM for Field Service lets customers schedule appointments at their convenience, monitor service through a customer portal, and allow real-time tracking of the field service operators. The field service agents can quickly detect and resolve issues with IoT powered assistance. It boosts productivity by allowing field service teams to automate work orders, scheduling, and dispatching.

Direction - Microsoft Dynamics 365 CRM for Project Operations

Microsoft Dynamics 365 Project Operations

CRM for Project Operations connects your sales, project management, and finance teams to win more deals, improve profitability, and deliver projects quicker. It provides the visibility, collaboration, and agility needed to drive success across your project-centric business—from prospects to payments to profits.

Microsoft Dynamics 365 CRM Advantages

Get Real-time Insights

Omni-channel Capabilities

Integrated A.I. Capabilities

Customizable and Flexible

Easy to Scale as per Business Requirements

Powerful Integrated Solution

Direction Software service offerings

Upgrade/ Migration

Implementation

Support Services

Training

Direction Software’s Expertise

Microsoft Gold Certified partner since 2002

Expertise on Microsoft Dynamics 365 and Microsoft Dynamics CRM since version 3.0

Experience and success with multi-site, global deployments and upgrades

At Direction Software

+

CRM Implementations

+

Microsoft Certified Professionals

+

Man Years Experience

Some of our Microsoft Dynamics 365 CRM clients

Microsoft Dynamics 365 CRM Testimonials

So many success stories...

Here are just a few testimonials from some of our satisfied customers. We could not fit them all on this page please CLICK HERE to see more...

Brandtech Scientific Inc.

As part of a global effort to move our family of companies to MS Dynamics CRM, BRANDTECH Scientific engaged with Direction Software to provide design and implementation services for both our U.S. entity and our sister company in India. Since this initial implementation in 2018, we have continued to rely on Direction for additional business solutions within MS Dynamics. Direction has helped us successfully navigate native Dynamics functionality, and provided effective custom solutions whenever needed.

Thanks to our close partnership with Direction, multiple functional groups, including Sales, Marketing, Product Management and Customer Service are able to leverage MS Dynamics for a range of efficient processes.

BrandTech Scientific Inc.
Douglas Kelley – Director of Digital Business Strategy & IT
 IndoSpace Development Management Pvt. Ltd.

I am happy to share this feedback that I always had the pleasure of working closely with the DIRECTION team since 2017 and it’s a wonderful journey. Indospace Development Management Pvt. Ltd. got engaged with Direction Software for implementing Microsoft Dynamics CRM in2017 and I must say the team understood the requirements and our business and always helped us in providing the best solution in minimal time.

A BIG THANK YOU to the Direction Team, especially Shalini, Priya and Girish for continuous support and doing a great job. Keep up the good work.

IndoSpace Development Management Pvt. Ltd.
Anil Khamkar – Senior Manager - Information Technology
Sunacare

Normally feedback is only being shared when things are not going well. Today I want to share feedback with you because something went extremely well.

Since we are finally going to launch our BPF to our users, the weekend busy with preparation work.

Thanks to the great Direction team for being there for us even on weekends!

Sunacare
Alexander Kammerath – COO - Sunacare Poland
Barclays Capital

I would like to extend our appreciation for the amazing work done by you on CRM and CRM KAMLS. the professionalism that you have shown has impressed the entire team immensely.

Barclays
Sudheer Singh - Tech Partner
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